frequently asked questions

    • I dont know what is wrong with my iPhone/Ipod what do I do?Top
    • Bring it in to the store, let our iPhone technicians take a look at it and we will diagnose it and let you know right away if anything is wrong with it.
    • What if you can't fix it?Top
    • Most items can be repaired but if it can not be fixed it costs you nothing.
    • My IPhone Screen is white it comes on but I only see white on the screen?Top
    • White Screen usually means LCD damage has occurred and may need to be replaced.
    • My glass on the IPhone/IPod is not responding to my touch, what is wrong with it?Top
    • 99% of the time it means the digitizer is either unplugged in the device or the digitizer is damaged and needs to be replace with a new one.
    • If you work on my IPhone/IPod will I loose my memory/songs etc?Top
    • Most Repairs of IPhone/IPods/IPads do not result in any loss to any files in memory, if they did we would tell the customer before starting it. Memory is only affected when the odd time the item is frozen and if needs to be reset to fix the firmware, example apple frozen on screen.
    • On my IPod one of the earphones does not work, can you fix it?Top
    • Yes we will replace the jack and in no time both ear phones will work fine.
    • My battery always runs out even if I barely use it can you help me with this?Top
    • Yes we will first look at what firmware you run and if it is too low, upgrade it to a more efficient one and see how it operates then. If the problem has not gone away we will replace your old battery with a new one. At the Repair Store we have seen it all, we look at all the possibilities not just change a part. What experience has taught us is sometimes it could be something as simple as an upgrade.
    • Why are prices different for different models of IPhones/IPods?Top
    • Depending on the IPhone, or IPod type parts depending on costs will vary, sometimes you will find newer IPhone parts could be even cheaper than the older ones. This has to do with the price at the wholesaler and the fact that parts that are ordered more often are more readily available at a good price and parts that are seldom ordered are not in a as much demand and therefore they are not produced as much.
    • What is the Difference between using you store and going to the Apple store?Top
    • The Differene for the most part is price and service. Our price to repair you IPhone/IPod/IPad will always be cheaper than the big store.
      A repair that can cost you $250 at the big stores can cost you as low as $39.95 at ours, also we try to have your IPhone/IPod/IPad done on the spot in an hour or a day. We know how important your IPhone, IPod or IPad are to you. We know you spent alot of money on the devices and you want them back fast and in good working order.
    • What if I got my item repaired and it broke again?Top
    • If the same problem arises within the warranty or even a little after we will look at it for you and replace the damaged part with a new one free of charge.